Support

Troubleshooting

No CPU Light in upper left corner

– Wait a minute for powering up

– Try re-etching software on SD

LCD not displaying

– Wait a minute for powering up

– Make sure the power supply to the device is plugged into an outlet or external battery pack. 9V battery may not be enough power.

– Check soldering

Button(s) not working

– Perform I/O test on SeedSigner

– Check soldering

Software Installation

– Perform I/O test on SeedSigner

– Check soldering

Software Update

– Perform I/O test on SeedSigner

– Check soldering

Software Verification

– Perform I/O test on SeedSigner

– Check soldering

Using the Balena Etcher

– Perform I/O test on SeedSigner

– Check soldering

Camera crashes or restarts

– Make sure the power supply to the device is plugged into an outlet or external battery pack. 9V battery may not be enough power.

– Perform I/O test on SeedSigner

– Check lens harness connection to green camera board

QR code won’t scan

– Press up or down on joystick adjust QR brightness

– Adjust QR density in settings on SeedSigner

– Adjust QR density on laptop or device